Shipping and Delivery Information

At Roots Distro, we aim to provide a seamless shipping and delivery experience for our customers. Please carefully read our shipping policies below.

Shipping Destinations

We currently ship to most locations within the United States. However, certain products may have shipping restrictions due to federal, state, or local laws. Delta-8 THC and THCa products are subject to these restrictions, and we cannot ship to states where these products are prohibited by law. International shipping is not available at this time.

Restricted Shipping States

Due to legal restrictions, we do not ship Delta-8 THC products to the following states:

• Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Iowa, Massachusetts, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Virginia, Washington, and West Virginia.

We do not ship THCa products to the following states:

• Arkansas, Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Oregon, Rhode Island, South Dakota, Utah, and Vermont.

Please ensure that your shipping address complies with these laws before placing an order.

Shipping Estimates

Once your order is placed, we will provide an estimated shipping and delivery date based on the availability of the items and the shipping options you select at checkout. Shipping dates are estimates and may vary based on your location and the shipping provider chosen.

Shipping Methods

We offer a variety of shipping options to meet your needs. Shipping times and costs will depend on the shipping method selected at checkout. Please note that once an order has been processed, we cannot change the shipping method.

Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays). After processing, your order will be shipped, and you will receive tracking information via email.

Delivery Time

The estimated delivery time depends on the shipping option chosen. Please note that weather conditions, holidays, and unforeseen delays with carriers may affect your delivery time. We are not responsible for delays once the package has been shipped.

Order Tracking

Once your order is shipped, a tracking number will be provided to you via email. You can track your package online through the carrier’s website.

Lost or Stolen Packages

Roots Distro is not responsible for lost or stolen packages that are confirmed delivered to the shipping address provided. Please ensure that your shipping address is secure. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier for further assistance.

Incorrect Shipping Information

If you provide an incorrect or incomplete shipping address, you may be responsible for additional shipping fees to re-route or re-ship your order. Please double-check all information before placing your order.

Contact Us

If you have any questions or concerns regarding shipping or delivery, please contact us at: contact@rootsdistro.com